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My Resume

Professional Experience

Director of Communications
City of Amarillo, Texas
2019 - Present

Proactively communicate the City of Amarillo’s mission, message, goals and activities to its citizens, visitors, and employees

  • Lead the development and implementation of city-wide communications strategies for various programs, public relations campaigns, and marketing communications initiatives

  • Oversee all city communications initiatives to include comprehensive marketing, media relations, social media, and public relations programs

  • Provide counsel to senior leadership in regular strategy sessions to cast the vision for intentional communication of the organizational narrative

  • Report to emergency scenes and coordinate crisis communications response; act as Communications Manager during disasters and public emergencies

Chief Operating Officer
Footprints Floors
2017 - 2019

Responsible for the design, implementation, management and success of the company’s nationwide business development and franchising program

  • Planned, developed, coordinated, and directed all communication programs and strategies directly contributing to the success of the company

  • Reviewed, interpreted and navigated complex legal and statutory requirements related to nationwide franchising

Director of Public Affairs
U.S. Department of Veterans Affairs
2012 - 2016

Provided direct leadership and guidance for the public affairs programs for multiple nationally and internationally attended sports competitions and clinics for disabled Veterans

  • Developed, evaluated and disseminated website and social media content and print products to assure all audiences were aware of events and impacts

  • Presented to national, state and local organizations and press as the official spokesman for several national and international programs

Public Affairs Officer
U.S. Department of Veterans Affairs
2009 - 2012

Served as a member of the Executive Team, directing the public affairs activities for this multi-state regional healthcare system

  • Created and directed programs to disseminate information to Veterans and other stakeholders including congressional reports, interactive forums and health fairs

  • Worked closely with regional and local media and partner organizations to develop successful community outreach events, communication plans and strategic initiatives

Director of Development
Paralyzed Veterans of America
2007 - 2009

Created and managed the organization's first communication campaigns to increase regional income-producing efforts

  • Advanced the media and donor relations efforts through newsletter articles, website updates, promotional events, and other communication efforts

  • Successfully directed campaigns to fund the organization's sponsorship of national-level events and an annual giving campaign that increased donations by 87% in the first year

Senior Airman
United States Air Force
1998 - 2002

Honorably discharged Veteran with multiple deployments and awards directly related to leadership and service

  • Deployed multiple times and successfully led mission-critical troop and supply movements in support of active combat operations in the Middle East

  • Honored with numerous commendations and awards including five Air Force Achievement Medals, the most awarded to any four-year Airman in United States Air Force history


Master of Arts, Strategic Communication
University of Iowa, 2020
Bachelor of Science, Public Relations
Illinois State University, 2007
Associate of Arts, Communication
Heartland Community College, 2005


Advanced Public Information Officer
FEMA Center for Domestic Preparedness
Advanced Google Analytics Certification
Awards and Recognition
Certificate of Special Congression Recognition
U.S. Congressman Ed Perlmutter, CO-7
Outstanding Service Award
United Veterans Committee of Colorado
VA Certificate of Special Recognition
John Hale, Chief Communications Officer, VA
VA Certificate of Commendation
Lynette Roff, Director, VA ECHCS
Numerous Military Citations and Awards
Including for participation in combat operations

© 2020 Jordan Schupbach